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Several internet browsers (Google Chrome, Internet Explorer) stopped allowing Flash files to play recently. We are converting our preview videos from Flash to MP4 files so you won’t have any problems previewing on any device.
1.) Switch to the Mozilla Firefox browser to play any previews. 2.) If you are using Chrome as your browser, copy and paste chrome://plugins in the address/URL field and check “always allowed to run” next to Flash Player. 3.) For Internet Explorer, go to your Tools/Manage Add-Ons menu and enable Shockwave Flash object. 4.) Update your Flash player to the latest version at adobe.com.
If you are still having problems, please contact us at firstname.lastname@example.org or 877-288-6657.