In todayÔÇÖs highly competitive world, itÔÇÖs all about being better than the competition. Doing things theyÔÇÖre not willing to do, and treating the customer in ways that are not typical. In this program, you'll discover practical techniques and easy to implement strategies for bettering your communications in all of the critical areas. Shawna Schuh covers voice mail, e-mail, thank you notes, face-to-face communications and a number of other subtopics, all related to creating happier, healthier interactions. YouÔÇÖll be more equipped than ever to build and maintain long-term relationships in your personal and professional life.
Shawna Schuh, is an expert in the areas of customer retention and out-finessing the competition. She has over two decades of experience in communication, motivation, sales and finesse. Shawna is the author of numerous books and articles, including 51 Ways to Pick Up Your Get Up and Go, and How to Nail Voice Mail. As a speaker, she is in demand across North America, with an impressive list of clients including Farmers Insurance, Nordstrom's, and Nike. Her style is consistently described as entertaining, information-loaded, high-energy, and down-to-earth.Length: 85:00 Minutes
- Key points
- Critical skills for long-term relationships
- How to gain greater respect
- Avoiding the biggest mistakes in business and personal communciations
- Why thank you notes are important and how to use them
- Voicemail, e-mail and writing tips for greater effectiveness
- ... and much more!
- Package Includes
Full length MP3 audio version, plus note guide, included on DVD.
- Alternate Versions