Placing Orders

ORDER ONLINE
Credit card orders (Visa, MasterCard and American Express) are accepted by phone only.  Please call 877-288-6657 to place an order with Debbie Danuser (x202) or Mary Jo Scarpelli (x203).  Schools, college and university clients may provide a purchase order number when you submit an order online at www.trainerstoolchest.com. To order, select a product, click on the “ADD TO CART” button, check out as a guest or register, and submit your order.

ORDER BY E-MAIL
Email: orders@trainerstoolchest.com

PHONE & FAX ORDERS

To order by phone, just call us toll-free at 877-288-6657 or fax your order to 847-459-6879.

MAIL ORDERS
Trainer's Toolchest, 403 Gardenia Lane, Buffalo Grove, IL 60089

DISCOUNTS
Quantity Discounts, Industry Discounts or Limited Time Offers may be available for DVDs and will display on the product pages and shopping cart.   

Please call us for a quote when purchasing other formats such as Streaming, eLearning courses, Enterprise or Group/Classroom Licenses since discounts will vary by format and product.

RENTALS
DVD rentals are for a five-day rental period unless otherwise stated. Two-week and 30-day rental periods are available for most of our programs, please call for pricing. Rental fees are applicable toward the product purchase price within 30 days of your rental date.

SHIPPING
Our standard shipping ensures delivery in 3 to 10 business days. We also offer overnight, two-day and Saturday delivery shipping options for an additional fee. Please place your order by 10:00 AM CST for our overnight, two-day or Saturday delivery options. Orders are shipped Monday - Friday. Shipping rates quoted are U.S. domestic shipping rates, international shipping rates are higher.

PAYMENT
We accept Visa, Master Card and American Express credit cards and checks. Invoicing and payment terms are subject to approval.

RETURNS
We know you'll be delighted with your Trainer's Toolchest purchase! If, however, you are not completely satisfied with your purchase, please contact us for a return authorization. Return the unused product in saleable condition within 15 business days of receipt for an exchange or full refund, less shipping charges. Ship your return via an insured, traceable method.

TAX INFORMATION
Sales tax applied to orders where applicable.

FREE PREVIEWS
For your convenience, free previews are available online (trailers/clips and full-length programs).  Please share the previews with all other decision-makers, but previews may not be used in any training activities. For customers needing a DVD to be shipped for preview, call us at 877-288-6657 to check availability and to arrange shipment of your 7-day preview.  After the preview period has expired, please return it along with the packing slip to Trainer's Toolchest via a traceable means.

Training programs are protected by U.S. Federal and international copyright laws. Previews may not be duplicated or transmitted, in whole or part. We reserve the right to limit access to previews.

Previews may be ordered by the following methods:

Toll Free: 877-AT TOOLS (877-288-6657)
Email: orders@trainerstoolchest.com

PRICES & CHANGES
We make every attempt to ensure the accuracy of the prices and information on our site. However, Trainer's Toolchest does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. We reserve the right to correct prices or typographical errors. Prices are subject to change without notice.