John O’Hurley is as much a part of business as he is show business. He is most notably known as the eccentric catalogue clothier J. Peterman on the hit television show, Seinfeld. O’Hurley is also a best-selling author and an accomplished composer. A spokesman and voice for countless companies throughout the years, he is one of the top corporate motivational speakers in the country.
Why is this important? As an actor who is often in the public eye, he understands the importance of image and branding. As an entertainer, he believes, you are individually responsible for both. John has put these ideas to work in two new training programs on customer service.
Program 1: Love Your Customers (28 Minutes)
Love Your Customers demonstrates that customer service is a direct extension of the way both you and your company are viewed by the customer. Love Your Customers reminds us that there are no small parts only small choices about how to treat our customers. It’s a funny and memorable program with a simple and universal message. So open up your heart and help your customers start “feeling the love.”
Here are John’s four key learning points for delivering great customer service:
1. Welcome Them
2. Attend To Their Needs
3. Be Informed
4. Thank Them
Program 2: Love Your Difficult Customers (11 Minutes)Trying to satisfy an unhappy customer can be frustrating and difficult for even the most skilled service person. But all problems are solvable. Not only can you satisfy an angry customer, but also, if handled correctly, you can turn an angry customer into a loyal champion for your company!In this separate program, John O’Hurley provides you with four simple steps to help you provide great service to difficult customers:
1. Take Responsibility
2. Listen and Confirm
4. Provide OptionsLength: 39:00 Minutes
- Package Includes
DVD, 1 Action Guide for 'Love Your Customers', 1 Action Guide for 'Love Your Difficult Customers',
- Alternate Versions