Six Steps to Greatness: Customer Service Agenda

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Price: $795.00

Quick Overview

This is reality training. Everything you see actually happens. There were no scripts. No actors. Just behind-the-scenes footage of real employees figuring out how to deliver industry-leading customer service everyday.
Price: $795.00

Six Steps to Greatness: Customer Service Agenda

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This is reality training. Everything you see actually happens. There were no scripts. No actors. Just behind-the-scenes footage of real employees figuring out how to deliver industry-leading customer service everyday. The content is specifically aimed at leaders with responsibility for implementing customer service strategies and attaining service improvement goals. Specific steps in the Baptist Health Care turnaround are shown.

Note: The preview trailer and full preview are a short clip only.

Additional Information

Key Points
  • Create standards.
  • Achieve buy-in.
  • Hire and train the standards.
  • Get it done with teams.
  • Recognize service heroes.
  • Accept only winning attitudes.
  • Measure, correct and train incessantly.
Other Details No
Additional Content No
Package Includes

DVD, Leader's Guide and PowerPoint Presentation.

Full Preview https://s3.amazonaws.com/previews.trainerstoolchest.com/SixStepstoGreatsnessTrailer.mp4
Short Trailer https://s3.amazonaws.com/previews.trainerstoolchest.com/SixStepstoGreatsnessTrailer.mp4
You Tube Full Preview N/A
You Tube Short Trailer N/A
Alternate Versions Spanish
Producer Enterprise Media

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