Six Steps to Greatness: Customer Service Agenda

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Six Steps to Greatness: Customer Service Agenda

  • DVD
  • DVD Rental
Price: $795.00
Description

Details

This is reality training. Everything you see actually happens. There were no scripts. No actors. Just behind-the-scenes footage of real employees figuring out how to deliver industry-leading customer service everyday. The content is specifically aimed at leaders with responsibility for implementing customer service strategies and attaining service improvement goals. Specific steps in the Baptist Health Care turnaround are shown.

Note: The preview trailer and full preview are a short clip only.

Length: 12:00 Minutes
Key points

Additional Information

  • Create standards.
  • Achieve buy-in.
  • Hire and train the standards.
  • Get it done with teams.
  • Recognize service heroes.
  • Accept only winning attitudes.
  • Measure, correct and train incessantly.
Package Includes

Additional Information

DVD, Leader's Guide and PowerPoint Presentation.

Alternate Versions

Additional Information

Spanish