This is reality training. Everything you see actually happens. There were no scripts. No actors. Just behind-the-scenes footage of real employees figuring out how to deliver industry-leading customer service everyday. The content is specifically aimed at leaders with responsibility for implementing customer service strategies and attaining service improvement goals. Specific steps in the Baptist Health Care turnaround are shown.
Note: The preview trailer and full preview are a short clip only.Length: 12:00 Minutes
- Key points
- Create standards.
- Achieve buy-in.
- Hire and train the standards.
- Get it done with teams.
- Recognize service heroes.
- Accept only winning attitudes.
- Measure, correct and train incessantly.
- Package Includes
DVD, Leader's Guide and PowerPoint Presentation.
- Alternate Versions