This is a true story of how Baptist Healthcare turned around its satisfaction index to consistently lead the nation in customer service. Viewers watch as apathetic employees transform into a motivated workforce where patients are now considered "customers".
Purchase all 3 programs in the Customer Service Training Series and save!Length: 13:00 Minutes
- Key points
- Be ready for moments of truth.
- Achieve through change.
- Always think.
- Find a way to make a difference.
- Everyone must be involved!
- Be a service hero.
- Package Includes
DVD and Leader's Guide on CD ROM
- Alternate Versions