Service Heroes (Healthcare)

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Service Heroes (Healthcare)

  • DVD
  • DVD Rental
Price: $795.00
Description

Details

This is a true story of how Baptist Healthcare turned around its satisfaction index to consistently lead the nation in customer service. Viewers watch as apathetic employees transform into a motivated workforce where patients are now considered "customers".

Purchase all 3 programs in the Customer Service Training Series and save!

Length: 13:00 Minutes
Key points

Additional Information

  • Be ready for moments of truth.
  • Achieve through change.
  • Always think.
  • Find a way to make a difference.
  • Everyone must be involved!
  • Be a service hero.
Package Includes

Additional Information

DVD and Leader's Guide on CD ROM

Alternate Versions

Additional Information

Spanish