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Gateways to Inclusion: Turning Tense Moments into Productive Conversations with Sondra Thiederman, Ph.D.

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Gateways to Inclusion: Turning Tense Moments into Productive Conversations with Sondra Thiederman, Ph.D.

  • DVD
  • USB
Price: $695.00

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Telly Award winner!  Gateways to Inclusion: Turning Tense Moments into Productive Conversations is from the producers of Inclusion Insights and The Uh-Oh Syndrome.  Featuring Sondra Thiederman, one of the nation’s leading experts on workplace diversity, bias reduction, and cross-cultural business, the Gateways video shows how painful and disruptive diversity disasters can be, and offers simple tools to help your people turn these uncomfortable situations into productive conversations.

In today's diverse workplace, tense moments occur. When you hear something offensive, when you’ve said something wrong, when something you say has been taken out of context... these situations can lead to hurt feelings, embarrassment, anger, resentment, and much more. But these difficult encounters don’t have to remain difficult. If handled properly, these uncomfortable situations can be transformed into “gateways” that lead to better working relationships and increased understanding. Dr. Thiederman explains that opening such a gateway to conversation—and holding it open, rather than slamming it shut in fear or anger—has immeasurable benefits.

Gateways to Inclusion is a flexible package that can be used in short or long training sessions. The program can stand alone; or, if you wish, it can be easily integrated into your existing diversity and inclusion curriculum. In addition to the main workshop, the package includes a 45-minute Refresher Workshop to solidify the program's skills and provide more opportunity for practice. It includes a bonus 4-minute video scenario for discussion.

The video is beautifully shot and brings you right into struggles that real people have in workplace encounters. Starting with a montage of experiences that people have in the workplace, ""I guess they didn't get my joke!"" to ""The meeting was so tense, I didn't want to say anything,"" to full stories about tense moments. The video leads the viewer to have questions about the tense moments they've been a part of. Then Sondra's commentary delivers guidance. As you deliver the training, you'll have access to the comprehensive Leader's Guide that includes the transcript of the video.

Opening that gateway to conversation – and holding it open – rather than slamming it shut in fear or anger has immeasurable benefits. But to make this work, we need to talk to each other. This video package provides four immediately-applicable skills that will help you turn these tense moments into productive conversations. Those skills are:

  • Manage How You Feel
  • Set Productive Goals
  • Assess Intent Cautiously
  • Communicate in a Way that Demonstrates Respect



Length: 17:00 Minutes
Key points

Additional Information

  • How to manage the emotions that can arise in the face of diversity-related tension
  • How to set productive goals for various types of gateway conversations
  • Why it is important not to jump to conclusions about intent (and three strategies for assessing intent accurately)
  • How to communicate in a way that demonstrates respect and encourages further conversation
Package Includes

Additional Information

The Gateways package includes the chaptered DVD with the 17-minute main video plus 3 important Extra Features: An FAQ with Sondra Thiederman, A Quiz and an Extra Video Case Study to inspire further conversation. The DVD is fully chaptered and includes subtitles in English, Spanish and French Canadian. The Gateways CD-ROM has the comprehensive training materials in PDF format: Leader’s Guide, Participant Handouts, Quiz Guide Sheets, Note-taking Guides, Identifying Respectful Phrases Handout, Post-Test Handout and PowerPoint presentation. Furthermore, the Leader's Guide outlines a 90-minute training session and also a 45-minute refresher workshop that you can use to deepen the learning.
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TESTIMONIALS: Gateways is a practical training tool for any organization that is working on fostering an inclusive workplace. Through realistic vignettes, Dr. Thiederman provides clear steps to avert diversity conflicts and convert them into opportunities for productive conversations. The scenarios will resonate with any organization as will the tools to address the disconnects. Rohini Anand, Senior Vice-President and Chief Diversity Officer Sodexo Gateways to Inclusion is a powerful video. It shows how tension and disrespect can derail even the best of intentions. This is definitely an effective tool to use in preparing leaders and employees for tough conversations that can lead to productive outcomes. Effenus Henderson, Vice-President, Diversity Weyerhaeuser Company In an increasingly diverse world, you can count on running into a tense moment at some point. This video, Gateways to Inclusion, gives people the basic tools and insights for turning potential breakdowns into breakthroughs. Everyone can benefit from this honest, direct, practical, and extremely well executed tool for building inclusion. Michael Wheeler, Assoc. Director of Diversity OMNICOMEMEDIA GROUP Very interesting. I could see using this in a 'harassment prevention / working together with respect' class - especially for clients for whom I've already shown Ouch! That Stereotype Hurts, or a diversity class or a 'difficult conversations' class, as a way to demonstrate micro-inequities, increase awareness of the fact that uncomfortable situations create opportunities to improve relationships and to help participants build their skills to address such situations. Mary Chlopecki, Consultant & Trainer Gateways is fabulous! Here's what we liked about it: it was real with situations that we can all relate to. The gateway metaphor is helpful and non-threatening and the four steps are practical. They are reinforced and demonstrated throughout the video. We think it is a terrific teaching tool that deals with a very needed topic. We find people often knowing that something is wrong but not knowing what to do about it. This gives help. You show them a mirror that validates their experience and you give them a productive way forward. We found ourselves totally engaged in the vignettes and eager to see the resolutions. Lee Gardenswartz and Anita Rowe, Gardenswartz and Rowe authors of Emotional Intelligence for Managing Results in a Diverse World