Actions & Attitudes: Providing Extraordinary Customer Service

More Views

Are you experiencing any problems watching our video? Click here.
CLICK TO VIEW FULL PREVIEW
CLICK TO VIEW SHORT TRAILER
close This is a help pop-up using a static block

Actions & Attitudes: Providing Extraordinary Customer Service

  • DVD
  • DVD Rental
Price: $295.00
Description

Details

Value Priced!  Actions and Attitudes provides participants with an insight into seeing their own actions and attitudes from the customer’s point of view. After all, a seemingly innocent phone call can mean an excruciatingly long wait for a customer. There is no sale without service. The higher level of service, the more likely you will gain a customer for life. Sometimes that may even mean making a smaller sale the first time, in order to help the customer gain trust in you and your company.

Today, more than ever, the biggest advantage one organization can have over another is its employees. This program offers participants an opportunity to develop and enhance their customer service and selling techniques by examining a host of vignettes and testimonials focusing on the basic principles of customer service. Without these principles, many organizations will continue to provide the same “non service” that everyone else offers. By studying the video and the companion workbook, participants will have the opportunity to practice each of these principles and learn to go beyond what the customer expects, and turn new customers into repeat customers.

Length: 18:00 Minutes
Package Includes

Additional Information

DVD and reproducible participant guide on pdf