DetailsDemanding Customers is an amusing video that demonstrates the techniques for making demanding customers satisfied. Several realistic scenarios draw on the everyday experiences of front-line staff and the different characters they face: Mr. Snappy, Mrs. Picky, Mr. Yappy, and Ms. Flash.
In a wrong-way scenario, the video shows how easy it is to enrage and frustrate these demanding customers. When the staff adopt the PERFECT technique by being polite, efficient, respectful, friendly, enthusiastic, cheerful, and tactful, they manage to change the outcome.
The simple but effective lessons are highly memorable and easy to adopt. They are put into practice at all levels across any organization that deals with customers.Producted by Video ArtsLength: 25:00 Minutes
- Package Includes
DVD, Leader's Guide
- Alternate Versions
Spanish, Streaming, 1-Month Download to Rent