Many customers these days are not happy with the service they’re receiving. They’re angry, frustrated and headed for the door. So what do they want? First, they want service that’s efficient and painless. Most of all, they don’t want to do the work, so you need to. And that will make customer service easy. This video training program will help you deliver just that.
Customer Service: Make It Easy! emphasizes 4 basic customer service concepts: Acknowledge, Observe, Listen and Act. First, you’ll see how frustrating it is for customers when these concepts are forgotten. Then you’ll see how to make the customer experience easier.
Throughout the program, you will consider, “Am I making it easier–or harder–for my customers?” If you remember to use the concepts demonstrated in this program, you will make it easier. So start building customer loyalty today!Length: 18:00
- Key points
Customers want service that is efficient and painless, requiring minimum effort on their part.
Four Concepts to Make Customer Service Easy:
To be effective, these concepts must be used together, consistently.
- Package Includes
18 Minute DVD or MP4 on USB, Leader’s Guide (PDF) Comprehensive 28 page guide with materials for live training sessions, Reproducible Participant Workbook (PDF), PowerPoint Presentation (approximately 29 slides), e-Learning version includes pre-test, video presentation and post-test. You may license this program for streaming and/or use within your LMS. We offer both hosted and self hosted delivery options. Call for info.