Most of us would agree that one of the biggest challenges is dealing with conflict... whether at work or at home. Unfortunately, most of us don't have the tools to resolve conflict in a healthy way. We end up damaging relationships, we lose trust... the list goes on and on. Conflict 101 is a new micro-learning program packed with conflict resolution tips and tools.
Much like our runaway best-seller, Diversity 101, this new program on workplace and personal conflict is sure to become a go-to program in many organizations.
Conflict 101™ presents four proven strategies that will help participants break old and negative response habits. Viewers will learn to:
- Take a Moment
- Identify a Positive Response
- Manage Your Emotions
- Envision a Successful Outcome
If you're like most people... you never really give much thought to conflict... you just deal with it. You either fight...take flight or...simply freeze. In other words, you argue or yell your way through it... avoid it all together... or you just don't know what to say or do.
Conflict is simply a part of life - and that's especially true in the workplace. Conflict 101™ is the perfect program to cut through the nonsense and get straight to the point of conflict resolution.Length: 60 - 90 Minute Course (Video: 9 Minutes)
- Key points
By completing this program, employees will:
- Better handle conflict; producing positive results
- Feel empowered and lower stress
- Reduce work interruptions due to conflict
- Gain respect
- Package Includes
DVD and easy-to-use Discussion Guide and PowerPoint® Presentation. Also Available: eLearning and Video Streaming Options (call for pricing). Note: Programs delivered on USB sticks can not be copied or moved from the USB.
- Alternate Versions
e-Learning and Video Streaming Options Available