Serena is inspired to apologize to Carol and wants a Sorry Day at Cutting Edge. They discuss different forms of sorry including the "empathy sorry". Sam and Michael take time out to work on their apologies for ongoing disputes, but they argue about how to apologize.
Carol thinks she rarely has to apologize for anything because she says she thinks before she acts. Serena apologizes to Carol for various things such as arriving unexpectedly at the office, and wants to introduce a Sorry Day into the office where people could apologize for all sorts of things. Serena describes various ways of saying sorry including the "empathy sorry" which is “I’m sorry you feel that way, and what can I do to help the situation.” Sam and Michael have relationship issues that have escalated into the workplace. Sam apologizes to Michael for having thrown his picture out when he was angry with some of Michael’s behavior. Sanjay, on the other hand, never really apologizes to anyone because he believes he is always right. Michael and Sam continue to bicker about how and why each of them should apologize, with Michael missing the point about why Sam is angry and why he should apologize. Carol tells Serena about what she believes to be a very useful tool, the ‘fake sorry’ which is totally insincere.
This title is part of the Cutting Edge Communication Comedy Series.
WARNING: These videos are designed to provoke discussion and response. They are contemporary, fast paced, short, character driven TV style comedies that take a new approach to reaching today's learners. By laughing, discussing, sharing outrage, reacting to the behaviors on screen, we can use these strong feelings and thoughts to develop a clearer shared view of how we want to behave, how we manage these situations, and how we want our team to behave and respond.
Psychological Rationale to Learning: The producer, psychologist Eve Ash, has created this specific comedy approach to engage learners who are a media saturated generation that increasingly report being uninspired, unchallenged and bored by traditional or outdated training videos. Eve wanted to create a series that people want to see more of, want to discuss and then refer to when similar occasions arise at work- but with shared insight.
Whilst some people find them insensitive or outrageous, the vast majority of viewers and users have found them refreshing, stimulating and great for getting energy and enthusiasm back into learningLength: 9:00 Minutes
- Key points
“Apologize when you have done something wrong. It clears the air so everyone can move forward.”
ALWAYS APOLOGIZE WITH CARE
Don’t avoid saying sorry
INSTEAD: Say sorry to reduce tension
Don’t get stuck on blaming
INSTEAD: Acknowledge your mistakes
Don’t offer a fake sorry
INSTEAD: Offer a genuine apology
Don’t think ‘sorry’ is enough
INSTEAD: Follow up with actions
- Package Includes
PDF on DVD with Discussion Questions, Activities, Handouts plus PPT Slides.
- Alternate Versions