Service Impact Series

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Service Impact Series

  • DVD
Price: $895.00
Description

Details

Service Impact! is a series of 5 training videos created by one of the top training, certification, and consulting companies. Featuring engaging and lifelike scenarios, training will be enjoyable – and highly effective. Service Impact! is highly versatile, designed to be used for meeting openers, training, and more. And with a feature packed facilitators guide on CD-ROM, you’ll have all the tools you need to make training easy – and successful.

Series includes each of the following customer service training DVDs and a separate comprehensive facilitator's guide for each:

Program 1:  Credibility Through Honesty (4 minutes)
Program 2:  Cross Cultural Communication (4 minutes)
Program 3:  Dimensions of Service (5 minutes)
Program 4:  Levels of Learning (5 minutes)
Program 5:  The Angry Customer (3 minutes)

Note: To preview the programs in the series, click the links above.

Length: 21:00 Minutes
Key points

Additional Information

  • Easy-to-use includes facilitators manual designed by service experts
  • Highly engaging quick-paced, lifelike scenario gains
  • Save money all the quality at 60% off the typical price
  • Save time quick program for efficient learning and behavioral change
  • Versatile use for meetings openers, training sessions, and more
Package Includes

Additional Information

DVD, CD-Rom with Facilitator Guide, Activities, Discussion Questions, Student Worksheet, PowerPoint File, Pre and Post-Training Assessment