It's Personal -- For the Customer and For You

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It's Personal -- For the Customer and For You

  • DVD
Price: $825.00

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Description

Details

As consumers ourselves, we all know how important customer service is. Despite this we can find it hard to provide consistently good service in our own jobs. We’ve teamed up with Rick Stein and his team to demonstrate the skills and attitudes that underpin their reputation for great customer service - face- to- face, in the restaurants, hotels, shops, and on the phone. 

It's Personal's main message is that having the right approach is not only good for the customer - it's good for you. A motivational video for anyone in contact with customers -- face-to-face or on the phone.

Length: 22:30 Minutes
Key points

Additional Information

  • Have the right attitude
  • Know your business
  • Communicate positively
  • Take responsibility
  • Learn from experience
Package Includes

Additional Information

It's Personal -- For the Customer and for You - a stimulating case study, Video 'chapters' organized in key subject sections, It's Personal -- For the Organization Too extra video (for team leaders who manage customer service), It's Personal -- But Don't Take it Personally extra video with tips for handling difficult customers and User Guide with detailed training notes and resources.