Credibility Through Honesty

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Credibility Through Honesty

  • DVD
Price: $295.00
Description

Details

Discover How to Be Honest About Service Problems – And Boost Your Company’s Image!

In Part 1, an overwhelmed service representative, Terry, receives a call from a frustrated customer, Justine. When Terry realizes he forgot about Justine’s case, he tries to end the call before his manager finds out. He refuses to admit his mistake, then lies. When caught by Justine, he blames his company and reveals sensitive inside information. When Justine asks to speak with his manager, Terry lies about his name and hangs up, costing the company a valuable customer.

In Part 2, Terry approaches the same situation differently. He promptly admits his mistake and apologizes. He takes responsibility and ownership, immediately schedules corrective action, and accommodates Justine. He solves the problem, and wins another satisfied customer.
Length: 4:00 Minutes
Key points

Additional Information

  • Easy-to-use includes facilitators manual designed by service experts
  • Highly engaging quick-paced, lifelike scenario gains
  • Save money all the quality at 60% off the typical price
  • Save time quick program for efficient learning and behavioral change
  • Versatile use for meetings openers, training sessions, and more
Package Includes

Additional Information

DVD, CD-ROM with Facilitator's Guide, Activities, Discssion Questions, Student Worksheet, PowerPoint File, Pre and Post-Training assessments

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