After a nationwide study of municipal training practices, this program was produced in cooperation with seven different cities to create the first ever relevant and realisticl training designed specifically for municipal employees.
Encounters with difficult citizens do not happen often. In fact, they are relatively rare, but as any experienced city employee can tell you, they do happen. This program gives city employees validated techniques for calming emotionally charged situations successfully.
The program follows five difficult situations city employees have faced in the past from the beginning of the incident to its successful conclusion, and includes explanations of how to assess the situation, how to position yourself, how to interact with the other person, and how to slowly take control of the situation.
Obviously, there are no guarantees when it comes to dealing with difficult people, but the time tested tactics shown in this program have saved many city staff members from numerous problems for a number of years.
Government Employee Version Preview Online
"Most organizations prefer the Government version. Video available to add to your PowerPoint presentation."
Length: 11:00 Minutes
- Package Includes
DVD and Guide
- Alternate Versions
Government Employee Version