DetailsDiffusing Hostility through Customer Service, takes a strong customer service training approach to the issue of working with hostile customers. Important communications skills are taught which will help employees turn difficult customer service challenges around. However, where abusive customers cross the lines of acceptable behavior, employees are empowered to put their physical and emotional safety first.
Length: 25:00 Minutes
- Key points
- Learn valuable methods and techniques that help diffuse difficult and even hostile situations with customers or clients.
- Learn how to get in touch with your own feelings when difficult or hostile situations arise.
- Provides suggestions for knowing when to call in help to diffuse hostile situations.
- Package Includes
DVD, and Leader's Guide
- Alternate Versions