Diffusing Hostility through Customer Service

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Diffusing Hostility through Customer Service

  • DVD
  • DVD Rental
Price: $625.00
Description

Details

Diffusing Hostility through Customer Service, takes a strong customer service training approach to the issue of working with hostile customers. Important communications skills are taught which will help employees turn difficult customer service challenges around. However, where abusive customers cross the lines of acceptable behavior, employees are empowered to put their physical and emotional safety first. 

Length: 25:00 Minutes
Key points

Additional Information

  • Learn valuable methods and techniques that help diffuse difficult and even hostile situations with customers or clients.
  • Learn how to get in touch with your own feelings when difficult or hostile situations arise.
  • Provides suggestions for knowing when to call in help to diffuse hostile situations.
Package Includes

Additional Information

DVD, and Leader's Guide

Alternate Versions

Additional Information

Spanish