Coping with Difficult People Series

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Coping with Difficult People Series

  • DVD
  • DVD Rental
Price: $790.00
Description

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Classic Program:  Do the "Know-It-All Experts" and "Complainers" drive you nuts? Don't get mad--get smart!

There are ways you can survive difficult people at work! Coping with Difficult People explains six different personality types that could prevent you from doing your job adequately and what to do to gain cooperation.

From calming the "Tank" to handling "Complainers" without getting defensive yourself, this two-part video gives you the skills to identify and confidently deal with difficult people.

Part 1: Know-It-All Experts, Stallers and Snipers (20 minutes)

  • How to get the know-it-all to actually listen.
  • How to uncover the staller's real objection.
  • How to appropriately inform the sniper that snide remarks are always out of line.


Part 2: Tanks, Super-Agreeables and Complainers (29 minutes)

  • How to turn a complainer into a problem-solver.
  • How to get the super-agreeable to make a strong commitment.
  • How to never argue with a tank.
     
Length: 39:00 Minutes
Package Includes

Additional Information

DVD contains Parts 1 & 2

Alternate Versions

Additional Information

Streaming

Also Available

Part 2 only in DVD

Price: $450.00

Part 1 only in DVD

Price: $450.00