Between You and Me: Solving Conflict is a video training program that can teach your employees how to resolve conflicts themselves and improve relationships with coworkers. Your employees can learn to approach conflict head-on and work together to solve it. The result can be a long-term professional and productive relationship.
Because many of us spend more time with coworkers than family and friends, there is a good chance that some of these work relationships are marked with conflict.
Regardless of where fault lies in a conflict situation, your employees need to recognize there are two sides to every story. The goal is to keep communication open and honest to get both sides of the story, to allow ventilation of emotions, and to listen without judging or arguing.
Between You and Me: Solving Conflict shows that personal behaviors and situations must be put aside. The focus must be on job-related behavior only. We can’t change an individual’s personality, but we can help change his/her actions!
Closed-captioned for people who are hearing impaired.Length: 28:00 Minutes
- Key points
- Help employees take responsibility for conflict resolution without management intervention
- Understand how to ventilate and neutralize emotion
- Shows the importance of listening without arguing or judging
- Teaches how to reach a consensus
- Package Includes
English, Spanish & Portuguese on DVD, Course Suppport Materials