The art of conflict management on the job and in all relationships is the subject of Conflict: The Rules of Engagement. Dr. Heim teaches viewers proven strategies for neutralizing conflicts or simplifying complex conflicts into manageable ones. The end result is a more productive and respectful organization.

Key Points:

• Understand that conflict is both unavoidable and absolutely necessary for organizational growth, team cohesiveness, and healthy interpersonal relationships
• Learn to recognize different types of conflicts
• Acquire valuable strategies for eliminating, refocusing, and managing conflicts in a way that increases unity and protects relationships

Length: 41 Minutes

Package Includes:

DVD, e-Leader's Guide