PRACTICAL COACH, THE - Trainer's Toolchest

Practical Coach, The

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Coaching is all about encouraging, correcting and challenging your team. It's as simple as noticing how your team is performing, and then letting them know you notice. In other words... Coaching is the process of letting people know that what they do matters to you. Realistic role plays covering a variety of topics - from getting good work repeated, correcting poor work in a positive way, dealing with employees poor personal habits, and tools for turning a dead-end performance around - make The Practical Coach an everyday guide to using good judgment and caring about each member of your team. Let them know they matter...

For good work, When you see it, say it.
For poor work, Make it private, and positive.
For a dead-end performer, The Two Minute Challenge

Key Points:

Identify and coach your team members according to their personality style and reward individual team members according to what they respond to best.
Articulate a vision for your team.
Regularly use the “Take 10 Check-In” to stay in touch with your team.
Accept that mistakes and failures are important to the growth and success of your team.
Offer team members constructive feedback “on the fly” and evaluate and act on the reasons behind any team member’s poor performance.
Recognize and manage “side tracks” during interactions with team members.
Define and put into practice “The Two Minute Challenge.”