Use The Telephone The Right Way

Master today's key skills and strategies for effective telephone use.  Good common sense telephone techniques and old-fashioned courtesy -- especially in today's digital age -- often define crucial business moments.  Poor telephone skills can cause customer dissatisfaction, loss of customers and damage organizational image.  Learn how to apply 14 call-handling skills that will boost not only your organization's credibility and bottom line, but also its professionalism and value. 

Key Points:

• Provide great service -- turning phone calls into relationship-builders
• Diffuse conflict over the phone through sensitivity
• Overcome the two root causes of poor telephone communication
• Vary timing, tone and word choice to enhance caller comfort
• Check "phone use attitude", follow the "two-ring rule" and more!
• Apply voicemail etiquette that's also efficient

Length: 24 Minutes

Package Includes:

DVD, CD audio and Viewer's Guide