Waymish : Why Are You Making It So Hard...for Me To Give You My Money?
|
|
Special Offer through 9/30/10: On this collection of video programs, with a list price of $495 and higher, purchase 1 title and save 18%, purchase 2 titles or copies and save 22%, purchase 3-5 titles or copies and save 30% and purchase 6 or more titles or copies and save 40%.
How many customers does your organization lose every day? How many were planning to give you their money but ended up leaving in frustration? It may be more than you think! And these days you can't afford to lose even one good customer. Let this unforgettable program teach your staff the attitudes and behaviors that make customers feel valued so they will buy from you again and again.
A customer approaches your place of business, fully intending to buy something. Then, it happens…something frustrates the customer to the point where she changes her mind and leaves without spending a dime. The "it" is a "WAYMISH" and 2 out of 3 times, it results in the permanent loss of a customer.
WAYMISH is an acronym for Why Are You Making It So Hard…for me to give you my money? It represents all the slights and indifferences made by employees and organizations that lead customers to believe that you don't really want their business. Things like not listening to what the customer is saying, putting policies ahead of common sense, not attempting to resolve complaints, etc.
Can you afford to create unhappy customers that take their business elsewhere?
Eliminate WAYMISHes and keep customers with this superb customer service program. Hidden-camera footage reveals service providers in retail, hospitality and banking committing all-too-common WAYMISHes. Then, the show's folksy host walks these employees through the things they can say and do to convey genuine service excellence.
Your trainees will love the way the show's host is COMPLETELY on their side--not trying to embarrass, not trying to preach -- just suggesting new, more effective ways, to handle customer situations.
Skill points include:
The Supervisor Show component plays off the main show and further helps supervisors understand the unique role they play in setting the right tone and working with employees to prevent WAYMISHes.
WATCH BOTH EMPLOYEE VERSION AND THE SUPERVISOR VERSION (STARTS RIGHT AFTER THE EMPLOYEE VERSION) ONLINE.
CLOSED CAPTIONED
Key Points:
- Increases revenue by teaching staff how to avoid common customer frustrations that result in lost sales
- Maximizes customer lifetime value by teaching skills that positively impact customer satisfaction
- Creates positive word-of-mouth and referral business by showing staff how to meet customer expectations and practice service recovery
Length: 28 Minutes (Main Show is 18 Minutes, Supervisor Show is 10 Minutes)
Package Includes:
DVD of WAYMISH, DVD of WAYMISH: The Supervisor Show and The WAYMISH Factor Meeting Opener, printed Leader's Guide for WAYMISH with reproducible participant worksheets, CD-ROM with WAYMISH PowerPoint Presentation and printable PDFs of participant worksheets, CD-ROM with The Supervisor Show PowerPoint Presentation, PDFs of printable Leader's Guide and participant worksheets, 10 WAYMISH-Buster Employee Handbooks, 10 Reminder Cards and 1 copy of the book WAYMISH by Ray Considine and Ted Cohn
|
