After All, You’re The Supervisor! 3rd Edition
For new and veteran supervisors alike, this program reveals the nine components to supervisory success. Using the scenario of a recently promoted supervisor, now asked to lead his previous co-workers, we see realistic situations solved by these nine secrets.
Meet Alec, a top-notch CSR recently promoted to supervisor. Alec is excited and a bit overwhelmed by his new responsibilities – especially the challenge of moving from the role of friend/colleague to team leader. Fortunately, he has a wise boss who guides him through the transition. It’s not always easy, but Alec finds his place, while his team learns to trust his guidance, work together more efficiently, and function more independently.
This program addresses teaching new and seasoned supervisors how to reach for and achieve greater success. Includes an array of tools for use in your training sessions, and as follow-up, to help keep your supervisors successful in their role.
- Acknowledge Your New Role – Embrace the challenge of moving from team member to supervisor. Doing so will help you find balance between your need for approval and the larger need for meeting team and company goals.
- Plan and Prioritize – Realize that your primary job is to make sure that everything that needs to get done gets done. Planning and prioritizing departmental tasks, and assigning the right tasks to the right people, is the key to everyone’s success.
- Be Accessible – Take the time to walk around your department so you can see and hear what is going on. It’s a great way to find and take advantage of “coachable moments”.
- Encourage Teamwork – Foster input from team members and demonstrate how the success of one benefits the entire team and positively impacts the entire organization.
- Communicate Upward and Downward – Let your team in on the reasons behind decisions, then listen and share their input and concerns. This will ensure a happier, more productive workplace for all.
- Delegate – Delegating not only helps you manage your workload, it helps team members develop important skills and become more self-supervising. Provide encouragement and follow-up, so team members know they have the support and resources they need.
- Discipline Effectively – Set clear expectations. When it comes to performance concerns, be specific with team members. Let them see how their actions impact the team and the organization.
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DVD, Leader’s Guide with Pre-training Assessment Tool, 10 Participant Workbooks with 10 Participant Workbooks with Participant Follow-up CD-ROMs, PowerPoint Presentation on CD-ROM and 10 Reminder Cards
SPECIAL PRICE REDUCTION: DVDs in this collection that list for $995, reduced to $695; that list for $795-$895, reduced to
$545; that list for $485-695, reduced to $395. No other discounts apply. Offer
good through 12/31/13.