DVD Price: $495.00
 
  
 Actions & Attitudes: Providing Extraordinary Customer Service
Actions and Attitudes provides participants with an insight into seeing their own actions and attitudes from the customer’s point of view.

DVD Price: $295.00
 
  
 Angry Customer ( The)

Caution! Find Out How to Calm – and Not Calm – the Caustic Client!

Service representative Carlos violates every rule of handling an upset customer, from blaming the client to refusing ownership of the issue. The customer, Warren, quickly escalates from annoyance to frustration, then from infuriation to hostility. Carlos accuses Warren of being abusive, and ends the call.


DVD Price: $795.00
 
  
 Ask For The Order
Do you remember the old parable, “Give them a fish and they’ll eat for a day, teach them how to fish and they’ll eat for a lifetime?” Well, closing the sale is the same thing. Teach them (your salespeople) the skill of how to improve their closing of sales and you give them and your organization a gift for a lifetime- consistently much higher sales. That’s the gift that keeps on giving to everyone.

DVD Price: $485.00
 
  
 Attitude Is Everything
The difference between ordinary service and great service is attitude. Show your people this video and they’ll be able to see exactly what you mean.

Price: $595.00
DVD Price: $595.00
 
  
 Bear Essentials Of Business, The

Travel to Shelburne, Vermont and take an inside look at what makes the Vermont Teddy Bear Company one of the nation's most famous and successful companies. See how it really cares about its customers and its employees.


DVD Price: $995.00
 
  
 Business To Business Prospecting Series (3-part Series)
Train your salespeople to be superstars and help your business thrive! This 3-part series is designed to help sharpen the new-business selling skills of even the most seasoned sales professionals by helping them aggresively mine their territories and become more confident in pursuing and closing new accounts.

DVD Price: $745.00
 
  
 But I Don’t Have Customers!
 
 
Internal customers are often ignored or taken for granted—an attitude that compromises the productive flow of work through your company.  Teach your employees to respect internal customers as if they were paying clients

DVD Price: $695.00
 
  
 Call Of The Mummy
All it takes is one poorly handled phone call by a “mummified” customer service rep, and your frustrated, alienated customer will simply call the competition.

DVD Price: $895.00
 
  
 Casino: A Customer Service Story
Watch as we go into a casino to learn the secrets of great customer service.

DVD Price: $695.00
 
  
 Cliff’s Customer Service Adventure
This fun, zany video—designed for young trainees who are performing front-line customer service—features Cliff, a hip “20-something” in search of excellent customer service.