DVD Price: $495.00
 
  
 A Kick In The Attitude
HUMOROUS:  Let’s face it, we can all benefit from a positive attitude. In fact, we can all use a good “Kick In The Attitude” now and then. But how do you do it? Well, Sam Glenn has the answer – and you’ll laugh as you learn in this humorous and motivational video

DVD Price: $695.00
 
  
 Accountability Toolkit Government Version
35 CLIPS:  What makes a government agency accountable? It is a willingness to be answerable and accessible to the public. And while the specifics of an accountability initiative can vary from one agency to the next, all have one thing in common: Everyone-from the top down-must demonstrate personal responsibility and integrity. Designed specifically for government training, the 35 video clips in this Toolkit will help you demonstrate what it looks like when people hold themselves, each other and the organization accountable for keeping commitments and achieving results.

DVD Price: $295.00
 
  
 Angry Customer ( The)

Caution! Find Out How to Calm – and Not Calm – the Caustic Client!

Service representative Carlos violates every rule of handling an upset customer, from blaming the client to refusing ownership of the issue. The customer, Warren, quickly escalates from annoyance to frustration, then from infuriation to hostility. Carlos accuses Warren of being abusive, and ends the call.


DVD Price: $445.00
 
  
 B B P In Your World: Don't Risk It!
Help eliminate the spread of deadly bloodborne pathogens with this new program.  It outlines vital info on HBV, HCV and AIDS, details infection control precautions, and provides a step-by-step response to follow in case of exposure.

DVD Price: $999.00
 
  
 Behavioral Interviewing: Taking The Guesswork Out Of Recruiting
 Behavioral Interviewing: Taking the Guesswork Out of Recruiting shows how to conduct an effective interview. It shows that past behavior is the key to predicting future performance. Rather than using intuition (I'll know them when I see them), an interviewer can use the questioning techniques demonstrated to retrieve relevant information based on past experiences.

DVD Price: $695.00
 
  
 Beyond Words For Healthcare: A Body Language Guide For Healthcare Workers

Can you imagine a situation where you could communicate with your patients without saying a word? Or create an environment where your patients feel safe, comfortable, and free to discuss their health? Well now you can!

Day after day, your patients are communicating with you through body language – and you are communicating back to them through your body language.


DVD Price: $995.00
 
  
 Creating The Respect Effect: Preventing Harassment, Discrimination & Retaliation
NEW:  Developed by experienced employment attorneys and trainers, Creating the Respect Effect is a cost-effective and results-oriented video-based training program for employers seeking to improve and enhance work environments and reduce the risk of legal claims arising from employment issues. This distinctive classroom course educates your managers and employees about the characteristics and the benefits of a respectful work environment.

DVD Price: $295.00
 
  
 Credibility Through Honesty

Discover how to be honest about service problems and boost your organization's image.  

DVD Price: $295.00
 
  
 Cross Cultural Communication

Bridge cultural and communication differences with the universal language: great service!

Service representative Valerie receives a call from Lois, a customer from another culture. Valerie speaks quickly and uses slang, frustrating Lois. Valerie is impatient with Lois’ accent and English, and belittles her, despite the fact that Lois has taken the time to learn Valerie’s language. Valerie insults Lois, and loses a customer.


DVD Price: $545.00
 
  
 Cultural Competency: Problem Solving

What is Cultural Competency? In simple terms, it's medicine at its best: patient-centered care. This program is designed to help develop and improve problem solving skills at your facility to provide quality healthcare for your patients.